:::::::: 3 Elephants :::::::: Terms And Conditions ::::::

3Elephants Terms of Service

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3elephants Terms of service

Overview
We want to make being a 3Elephants Virtual Office customer the best experience possible. The use of our products and services are set out with this in mind.
If you have any queries about our terms, please email support@3elephants.com

3Elephants Virtual Office provides internet, email, hosting, web design and additional services. 3Elephants reserves the right to suspend or cancel a customer's access to any or all services provided by 3Elephants when 3Elephants decides that the account has been inappropriately used or otherwise.

Note: all our services are covered by the General Terms and Conditions below, in addition please see service specific terms and conditions where appropriate.
Our business is continually evolving and we reserve the right to change our Terms and Conditions when necessary. It is your own responsibility to ensure that you are up to date with all of our terms and conditions.

By using any of our services you agree to be bound by all the Terms and Conditions set out here.

3Elephants reserves the right to refuse service and /or access to its servers to anyone.
3Elephants do not allow any of the following content to be stored on its servers:
- Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any UK legislation.
- Adult Material - Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of 3Elephants.
- Warez - Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking, IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material. .

Unlimited use policy
High bandwidth usage: 3Elephants offers an unlimited use policy by maintaining very large ratios of bandwidth per customer. In rare cases, 3Elephants may find a customer to be using server resources to such an extent that he or she may jeopardise server performance and resources for other customers. In such instances, 3Elephants reserves the right to impose the High Resource User Policy for the consideration of all customers.

Database Usage
If you exceed the limits on our database products (MS SQL and MySQL) then we will automatically charge you for the additional space you use at our current prices. For example if you have a 150MB database and 200MB is in use at any point during a month then we will charge for the extra 150MB

High resource use policy
Resources are defined as bandwidth, processor utilisation or disk space.
3Elephants may implement the following policy to its sole discretion:

When a website is found to be monopolising the resources available 3Elephants reserves the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers. Customers may be offered an option whereby 3Elephants continues hosting the website for an additional fee.

Payment policies
All business accounts are set up on a prepay basis. Although 3Elephants Virtual office reserves the right to change prices of accounts or services at any time all pricing is guaranteed for the period of prepayment.
Payment is due each anniversary year or month following the date the account was established.
In addition, 3Elephants Virtual office reserves the right to suspend, with the contract resolution, other services until the outstanding debt is cleared.
The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.
No bills or invoices will be sent by regular mail. All invoices will be sent directly to customers via email shortly after the online purchase has been made.

Payment options
In order to streamline our accounting procedures and keep costs down 3Elephants currently runs a limited number of payment options.

Credit / Debit Cards: 3Elephants conveniently accept: Visa, Master Card, Amex, Delta, Electron, Switch, Solo, via our payment provider Pay Pal.
Cheque Payment: This option is available to business customers who pay annually for their 3Elephants account. A credit/debit card number will still be required if customers require the facility to purchase domains and other services on-line.

3Elephants cannot guarantee that a service will be provided before cheques have been cleared.

Cancellation and refunds
3Elephants Virtual office reserves the right to cancel the service at any time.
In the event of service cancellation customers will be entitled to a pro rata refund based upon the remaining period of membership. If a customer contravenes 3Elephants Virtual office's terms of service a refund will not be issued in the event of a cancellation.

3Elephants Virtual office has no liability for damages to customers owing to the early above-mentioned service cancellation.

Customers may cancel their account at any time. During the initial 7 day trial period customers who wish to cancel will be entitled to a full refund for their hosting fees. Any incentives offered to customers when opening the account will also be cancelled.
Fees charged on a prepay basis are non-refundable. Once the initial trial period has expired customers are not entitled to receive a refund unless the service is cancelled by 3Elephants Virtual office.
In addition some accounts incur set-up fees, these charges are also non-refundable.

Indemnification
Customer agrees that it shall defend, indemnify, save and hold 3Elephants Virtual office harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against 3Elephants Virtual office, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns.

Customer agrees to defend, indemnify and hold harmless 3Elephants Virtual office against liabilities arising out of

Any injury to person or property caused by any products sold or otherwise distributed in connection with 3Elephants server.
Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party.
Copyright infringement.
Any defective products sold to customer from 3Elephants server.

Disclaimer

3Elephants will not be responsible for any damages your business may suffer.
3Elephants makes no warranties of any kind, expressed or implied for services we provide.
3Elephants does not back up your data/website unless it is placed on a load balanced server, and whilst every attempt would be made in the unlikely event of any corruption or hardware failure.
3Elephants cannot guarantee to be able to replace lost data.
3Elephants disclaims any warranty or merchantability or fitness for a particular purpose.
- This includes loss of data resulting from delays, nondeliveries, wrong delivery, and any and all service interruptions caused by 3Elephants and its employees.
3Elephants reserves the right to revise its policies at any time.

Please note: by signing up for any of our services you agree to be bound by all 3Elephants terms and conditions.

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