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| Frequently Asked
Questions - FAQ
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Q: What is 3D?
What is 3D?
A: In computers, 3-D (three dimensions or three-dimensional) describes an image that provides the perception of depth. When 3-D images are made interactive so that users feel involved with the scene, the experience is called virtual reality. You usually need a special plug-in viewer for your Web browser to view and interact with 3-D images. Virtual reality experiences may also require additional equipment. 3-D image creation can be viewed as a three-phase process of: tessellation, geometry, and rendering. In the first phase, models are created of individual objects using linked points that are made into a number of individual polygons (tiles). In the next stage, the polygons are transformed in various ways and lighting effects are applied. In the third stage, the transformed images are rendered into objects with very fine detail. Popular products for creating 3-D effects include Extreme 3D, LightWave 3D, Ray Dream Studio, 3D Studio MAX, SoftImage 3D, and Visual Reality. The Virtual Reality Modelling Language (VRML) allows the creator to specify images and the rules for their display and interaction using textual language statements.
Q: Which version of Linux and Apache are the servers running?
Which version of Linux and Apache are the servers running?
A: The version of Linux currently running on the virtual Linux Servers is Redhat Linux 7.2 with version 1.3 of Apache.
Q: web space
What is web space?
A: This is the amount of megabytes available for you to use for your web site.
Q: What does WWW mean?
What does WWW mean?
A: WWW are initials that stand for World Wide Web. A 'web' is a network of fibres or cables connecting different points. (Spiders make webs to catch flies.) The Web is one of the services available on the Internet. It lets you access millions of pages through a system of hyperlinks. Because it is 'world-wide', it was originally called the World Wide Web or WWW.
Q: Free fast setup
What is Free fast setup?
A: Free? Some hosting companies charge extra to setup your hosting. We don't - it's free and included in the price of your hosting plan!
Fast Setup - Most Accounts Setup in 16 Hours Or Less of your payment clearing. Once its setup you will receive an email with all the details you need to start using your hosting space straight away!
Q: My Linux site says
My Linux site says "Forbidden".
A: If you get the following error message from your Linux web site:
"Forbidden - You don't have permission to access /cgi-bin/ on this server"
This may be because:
You have not enabled scripts on your domain. See "Turning Scripting On".
The script does not have the required permissions set. If you upload script files using FTP you should make sure that the appropriate permissions are set to allow the script to be executed.
Q: What is email?
What is email?
A: Email is short for "electronic mail". It is a service for sending messages and files from one computer to another computer. The computers can be within one company or anywhere in the world. The messages travel almost instantaneously. Email is also sometimes spelt "e-mail".
Q: Email Forwarding
What is Email Forwarding?
A: This is a service whereby E-mail addressed to your Domain is redirected to another email account. For example you might want to have email for your domain forwarded onto your current email address.
Q: What is the full path to my root?
What is the full path to my root?
A: For scripting purposes, the full path to your Web root is:
/home/domains//user/htdocs
where is the name of your domain without the www..
If you are on a Linux domain the path is:
/home/nasxx///user/htdocs
You should use PHP info to get the correct path.
Q: What is the path to PERL/Sendmail/BASH?
What is the path to PERL/Sendmail/BASH?
A: The path names are as follows:
PERL: /usr/bin/perl
Sendmail: /usr/sbin/sendmail
BASH: /bin/bash
Q: Web Mail
What is Web Mail?
A: Web Mail allows you to access your email account any where, any time using any Internet enabled device (computer, PDA, mobilephone etc). Of course you can still access your email account using Outlook etc, Web Mail simply gives you more flexibility.
Q: What is the difference between the Internet, WWW and email?
What is the difference between the Internet, WWW and email?
A: The Internet is the physical system (computers, wires, connections etc). WWW (the World Wide Web) and email are services that you use when connected to the Internet. There are other services on the Internet, such as FTP (File Transfer Protocol) and News Groups.
Q: Which scripting components are supported under Linux?
Which scripting components are supported under Linux?
A: PHP 4.1.2 (most PHP features are enabled, including XSLT support via Sablotron, and working TTF support via freetype/gd).
FrontPage 2002. Refer to Microsoft FrontPage Extensions?
suEXEC. This feature allows Apache users to run CGI (Common Gateway Interface) and SSI (Server Side Include) programs under user IDs that are different from the user ID of the calling Web server (normally, when a CGI or SSI program executes, it runs as the same user who is running the Web server). Used correctly, this feature can considerably reduce the security risks involved in allowing users to develop and run private CGI or SSI programs.
Sendmail, but only to transmit e-mails generated by scripts.
C/C++ CGIs.
PERL 5.6.1. The following modules are installed:
perl-DBI
perl-DBD-MySQL
perl-DBD-Pg
perl-HTML-Tagset
perl-HTML-Parse
perl-libnet
perl-Parse-Yapp
perl-URI
perl-XML-Encoding
perl-XML-Parser
perl-XML-Grove
perl-libxml-perl
perl-libxml-enno
perl-XML-Dumper
postgresql-perl
perl-SGMLSpm
perl-XML-Twig
openssl-perl
perl-DateManip
perl-Digest-MD5
perl-MIME-Base64
perl-Storable
perl-libwww-perl
Q: What does the @ mean in an email address?
What does the @ mean in an email address?
A: The symbol @ in English means 'at'. (It is often used for prices: '5 pens @ $1' means '5 pens at a price of $1 each'.) So 'example@englishclub.com' means 'Example at EnglishClub.com'. The symbol @ is usually called the 'at sign' in English.
Q: FTP
What is FTP?
A: FTP stands for File Transfer Protocol and is the method by which you upload your files to your web server (unless you use Microsoft FrontPage to develop and upload your site).
Q: Domain Transfers
What is Domain Transfer?
A: If you already have a domain name and wish to use our service, then you will need to transfer it to our servers (you will still own the domain name, 'transfer' simply means changing the place where the domain is hosted).
We charge a registration renewal fee and this extends the registration term for your domain. For example, if you have a domain name registered with Network Solutions that is due to expire in 6 months then, after transferring the domain to us, the domain will have 1 year and 6 months left before it is next due for renewal.
Q: How should I write an email address? Can I use CAPITAL LETTERS?
How should I write an email address? Can I use CAPITAL LETTERS?
A: Yes. You can write an email address with CAPITAL LETTERS or with small letters, or with a mixture of the two. It doesn't matter whether you use small letters or capital letters. For example, if someone tells you to write to GoodExample@ENGLISHCLUB.COM, it's okay to write to goodexample@englishclub.com. You can use all the 26 letters of the alphabet, plus hyphens (-), underscore (_) and full stop (.), plus of course the at sign (@). For example, all the following are possible (but of course, you must be sure that the email address exists):
goodexample@englishclub.com
GoodExample@ENGLISHCLUB.COM
good-example@EnglishClub.com
good.example@englishclub.com
GOOD_EXAMPLE@ENGLISHCLUB.COM
Q: What is a domain name?
What is a domain name?
A: A domain name is a unique name used to identify and locate computers on the Internet. A domain name provides an easy-to-remember Internet address, which computers translate into numeric IP (Internet Protocol) addresses used by the Internet. An IP address like 216.205.67.185 is good for computers but difficult for humans to remember. But humans can easily remember a domain name like englishclub.com in http://www.englishclub.com.
Q: Matrix Stats
What is Matrix Stats?
A: You can view real-time information about the visitors to your domain name.
You'll get detailed, graphical reports on your visitors including what pages they viewed and how long they stayed, even how they found your site. The period of each report and what reports you view is controlled by you.
Q: CGI-BIN
What is CGI-BIN?
A: Having your own CGI-BIN facility allows you to write and run scripts on your web site. Some cheaper hosts do not allow you to do this.
Q: What is a top-level domain?
What is a top-level domain?
A: A top-level domain is the last part of a domain name. In englishclub.com, ".com" is the top-level domain. In englishclub.org.uk, ".uk" is the top-level domain.
Q: Scripting
What is Scripting?
A: Support for ASP, PHP, Perl, CGI, ODBC, ISAPI and SHTML scripting.
These are all scripting languages allowing you to write scripts and run them on your server. This enables you to create dynamic web content as well as standard HTML pages. Our Windows servers also support the .NET framework
Q: What are the generic top-level domains?
What are the generic top-level domains?
A: The multi-letter top-level domains (like .COM, .NET, .ORG etc) are called generic top-level domains (gTLDs). Click here for a long list.
Q: What are POP3 mailboxes
What are POP3 mailboxes ?
A: POP3 mail boxes allow you to separate out your email into different departments or people. We can provide an unlimited number of POP3 mail boxes for each Domain that we host. You can access a POP3 mail box using all the standard email programs (e.g. Outlook, Netscape, Eudora).
Q: What is ACTIVE X?
What is ACTIVE X?
A: ActiveX is the name Microsoft has given to a set of "strategic" object-oriented program technologies and tools. The main technology is the Component Object Model (COM). Used in a network with a directory and additional support, COM becomes the Distributed Component Object Model (DCOM). The main thing that you create when writing a program to run in the ActiveX environment is a component, a self-sufficient program that can be run anywhere in your ActiveX network (currently a network consisting of Windows and Macintosh systems). This component is known as an ActiveX control. ActiveX is Microsoft's answer to the Java technology from Sun Microsystems. An ActiveX control is roughly equivalent to a Java applet. If you have a Windows operating system on your personal computer, you may notice a number of Windows files with the "OCX" file name suffix. OCX stands for "Object Linking and Embedding control." Object Linking and Embedding (OLE) was Microsoft's program technology for supporting compound documents such as the Windows desktop. The Component Object Model now takes in OLE as part of a larger concept. Microsoft now uses the term "ActiveX control" instead of "OCX" for the component object. One of the main advantages of a component is that it can be re-used by many applications (referred to as component containers). A COM component object (ActiveX control) can be created using one of several languages or development tools, including C++ and Visual Basic, or PowerBuilder, or with scripting tools such as VBScript. Currently, ActiveX controls run in Windows 95/98/NT and in Macintosh. Microsoft plans to support ActiveX controls for UNIX.
Q: Autoresponders
What are Autoresponders?
A: An Autoresponder sends an email automatically when an email is sent to the email address it is attached to. You can use this feature to send out product or service details when a potential customer sends an email to a specified email address. We can provide an unlimited number of Autoresponders for each Domain that we host.
Q: What is an ADDRESS?
What is an ADDRESS?
A: The location of an Internet resource. An email address may take the form of alias@username.yourname.co.uk A web address looks something like http://www.yourname.co.uk
Q: Custom Error Pages
Why are Custom Error Pages?
A: These make your site much more professional because you can specify pages on your website that a user will see if they are presented with errors, such as "The page cannot be found" or "You are not authorised to view this page". For example, to keep visitors on a website: you could present them with a site map when they mistype a URL or encounter a broken link.
Q: What is an ADN?
What is an ADN?
A: (Advanced Digital Network) -- Usually refers to a 56Kbps leased-line.
Q: Personal Control Panel
What can I do with a Personal Control Panel?
A: Virtually everything! Our Personal Control Panels are very easy to use and allow you (depending on your account) to view account settings (such as FTP or FrontPage details and web server type). Enable (or disable) scripting use. Create POP3 accounts and autoresponders. Configure e-mail settings such as forwarding and aliases. Create your Shell/Telnet account (Linux only). Create ODBC database connections (Windows only). View your web site statistics. Monitor bandwidth usage. As well as access your email via Webmail.
Q: What is an ADSL?
What is an ADSL?
A: ADSL (Asymmetric Digital Subscriber Line) is a technology for transmitting digital information at high bandwidths on existing phone lines to homes and businesses. ADSL is asymmetric in that it uses most of the channel to transmit downstream to the user and only a small part to receive information from the user. ADSL simultaneously accommodates analog (voice) information on the same line. ADSL is generally offered at downstream data rates from 512 Kbps to about 6 Mbps. A form of ADSL, known as Universal ADSL or G.Lite, has been initially approved as a standard by the ITU. ADSL was specifically designed to exploit the one-way nature of most multimedia communication in which large amounts of information flow toward the user and only a small amount of interactive control information is returned. Several experiments with ADSL to real users began in 1996. In 1998, wide-scale installations began in several parts of the U.S. ADSL and other forms of DSL are expected to become more widely available in 1999 and 2000. With ADSL (and other forms of DSL), telephone companies are competing with cable companies and their cable modem services.
Q: ODBC and DSN
What are ODBC/DSN database connections?
A: This facility allows you to connect to ODBC compliant databases on your web site. Our ODBC/DSN connections currently support: Microsoft Access, SQL, Excel, Visual FoxPro, DBase, Paradox and text ODBC connections. ODBC sources can be instantly created using the Control Panel.
Q: Virus scanning
What is Email Virus Scanning?
A: We can provide email virus scanning for your entire domain BEFORE it even reaches your Inbox. The scanning operates on the border of our network.
Q: What is an ANCHOR?
What is an ANCHOR?
A: Either the starting point or destination of a hyperlink. The letters at the top of this page are all anchors - clicking one takes you to another part of this page.
Q: SMS alerts
What are Email SMS alerts?
A: SMS alerts: Get text message alerts telling you who have sent you email.
The Basic SMS alert service will send an SMS message to your mobile whenever an email is received for a particular mailbox.
The Advanced SMS alert service allows you to specify certain rules that dictate when an SMS alert is sent to your mobile, for example if the from address is from a certain person. Each SMS message will be charged at 25p (in blocks of 6). This charge will appear on your mobile phone bill. Note to use/configure the Advanced SMS service you must have our Control Panel.
Q: What is an ANONYMOUS FTP?
What is an ANONYMOUS FTP?
A: Using the Internets File Transfer Protocol (FTP), anonymous FTP is a method for giving users access to files so that they dont need to identify themselves to the server. Using an FTP program or the FTP command interface, the user enters "anonymous" as a user ID. Usually, the password is defaulted or furnished by the FTP server. Anonymous FTP is a common way to get access to a server in order to view or download files that are publicly available. If someone tells you to use anonymous FTP and gives you the server name, just remember to use the word "anonymous" for your user ID. Usually, you can enter anything as a password.
Q: FrontPage Extensions
What are FrontPage Extensions?
A: If you wish to develop and publish your web site using Microsoft FrontPage then you will need FrontPage 2002 Extensions installed on the web server to take advantage of all its features.
Q: What is an APPLET?
What is an APPLET?
A: An applet is a little application program. Prior to the World Wide Web, the built-in writing and drawing programs that came with Windows were sometimes called "applets." On the Web, using Java, the object-oriented programming language, an applet is a small program that can be sent along with a Web page to a user. Java applets can perform interactive animations, immediate calculations, or other simple tasks without having to send a user request back to the server.
Q: Spam Filtering
What is Email Spam Filtering?
A: Spam Filtering allows you to filter out unwanted or unsolicited emails from your inbox. We offer the industry's most advanced spam filtering solution, shown to catch up to 99% of unwanted email. Used by various Enterprise organisations worldwide, as well as the US Military, our Spam Filtering product is the best way to keep your mailbox free from junk mail. Once you have installed Spam Filtering, you can elect to have such emails highlighted as spam in your inbox or deleted. Note to use/configure this service you must have our Control Panel.
Q: What is an ARCHIVE?
What is an ARCHIVE?
A: 1) An archive is a collection of computer files that have been packaged together for backup, to transport to some other location, for saving away from the computer so that more hard disk storage can be made available, or for some other purpose. An archive can include a simple list of files or files organized under a directory or catalog structure (depending on how a particular program supports archiving). On personal computers with the Windows operating system, WinZip is a popular program that lets you create an archive (a single file that holds a number of files that you plan to save to another medium or send someone electronically) or extract the files. WinZip also compresses the files that are archived, but compression is not required to create an archive. A WinZip
archive has the file name suffix ".zip". In UNIX-based operating systems, the tar (tape archive) utility can be used to create an archive or extract files from one. On mainframe operating systems such as IBMs MVS and OS/390, procedures for archiving or backing up files are often automated as a daily operation.
2) On Web sites as well as in libraries, an archive is a collection of individual publications that are often cataloged or listed and made accessible in some way. Magazines, journals, and newspapers with Web sites sometimes refer to their back issues as an archive.
3) Web and FTP sites that provide software programs that can be downloaded sometimes refer to the list of downloadable files as an archive or as archives.
Q: MS SQL
What is MS SQL?
A: Your web site can include a 100mb Microsoft SQL Server 2000 database. If your web application demands volume, complex queries at high speed or tight security then you need add SQL Server to your specification. Major businesses around the world now rely on Microsoft SQL Server, the enterprise standard RDBMS that is both easy to administer and easy to program with on the web using ASP (Active Server Pages) and the .NET framework.
Q: What is an ARJ?
What is an ARJ?
A: Allows the user to store one or more files in a compressed format in an archive file. This saves space both in the compression and in the saving of disk sector clusters. Particularly strong compressing databases, uncompressed graphics files, and large documents. Named after the creator, American programmer Robert Jung.
Q: What is an ARPANET?
What is an ARPANET?
A: (Advanced Research Projects Agency Network) -- The precursor to the Internet. Developed in the late 60's and early 70's by the US Department of Defense as an experiment in wide-area-networking that would survive a nuclear war.
Q: SSL secure web space
What is SSL secure web space?
A: A Secure Server using SSL gives you the ability to communicate securely with your web customers. SSL protects all communications with your clients, so you can take credit card orders, protect sensitive personal information, and ensure that hackers do not detect your passwords. SSL security makes eavesdropping on your web traffic almost impossible. As a quick and economical way of providing SSL functionality, you can purchase 10MB space on our shared SSL server which uses 128-bit encryption.
Q: Password Protection
What is Password Protection?
A: You can password protect directories of your website and authenticate users from a text file (Basic) or any ODBC database (Advanced). This can be achieved without scripting and as it is controlled by the server gives a high level of security and a professional image to visitors. Please note this service is not available for FrontPage sites.
Q: Streaming Media
What is Streaming Media?
A: Streaming media is a content delivery system allowing visitors to your web site to view multimedia content (such as videos) without having to wait to download the entire media file. This means large videos can be viewed quickly and easily. Our Streaming Media supports Microsoft's Windows Streaming Video format (.wma, .wmv, .asf etc). The cost of Streaming Media is based on the number of streams (simultaneous connections) you require. Each stream provides a maximum of 64kbps.
Q: Telnet
What is Telnet?
A: This is an additional method of accessing your web site and is sometimes called a Shell Account. It allows you to carry out advanced maintenance, such as changing permissions, should it be necessary.
Q: MySQL
What is MySQL?
A: MySQL database ideal for web applications running on Linux or Windows.
Q: . NET Framework
What is . NET Framework
A: Microsoft's .NET Framework is based on web services, small building-block applications that connect to each other, as well as to other, larger applications over the internet. Our Windows servers offer optional, full support for the .NET Framework (including ASP and ASP.NET), making it easy to use in your website applications.
Q: Load balancing
What is Load balancing?
A: Load balancing spreads the work of serving your website across several different servers. Should something go wrong with one server, or it becomes too busy, the others will make sure your site stays online. Ideal for business critical websites.
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